One intake system. Four builds, because the cases are lost in four different places.
Personal injury loses the case in the hours between the first call and the signed retainer. Immigration loses it in the document list. Family law loses it in the three weeks after the consult. Criminal defense loses it at 2 AM. Each build has a pipeline, a set of sequences, and intake fields for the place its cases go missing.
Every build is in English and Spanish, captures the opposing party before a consult is booked, and sends only templates an attorney at your firm approved.
Anchor vertical
Personal Injury
They were hurt an hour ago and they are calling three firms.
The missed-call text-back, the accident date and the at-fault party captured on the first touch, and a retainer sequence built for speed, because the signed agreement is the race.
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Spanish-first by default
Immigration
The inquiry is in Spanish, and so is the document list.
Case type, current status, and any deadline captured up front; a document-collection sequence in Spanish; and routing so no consultation request sits overnight. None of it crosses into legal advice.
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Divorce, custody, support
Family Law
They consulted on a Tuesday and went quiet for three weeks.
The other party captured on intake so the conflict check runs before the meeting, follow-up paced to a decision that takes weeks, and a path that sends a stated emergency to an attorney, not into a queue.
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DUI, arrests, after-hours
Criminal Defense
The arrest was at 2 AM. His mother is on the line now.
Intake that answers at the hour the call comes, in her language, takes the charge and the custody status, and gets an in-custody call to an attorney on a path that was tested before go-live.
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The same four builds, tuned to three neighborhoods.
We work from 338 Minorca Avenue in the Gables. A criminal defense firm in Brickell and one in Pinecrest run the same build, but one gets its calls at 11 PM from the person charged and the other gets them at 10 PM from a parent. The location pages say what is specific and true about each.
Coral Gables
Our home neighborhood, referral-driven, reputation-sensitive, Mediterranean lobbies shared by four firms.
Brickell
A vertical neighborhood awake from 8 PM to midnight, exactly when most practices have gone quiet.
Pinecrest
Suburban and family-anchored, where the person filling out the form is a parent with two other tabs open.
Firms elsewhere in South Florida, or outside it: the builds are the same, and we work remotely. See all four practice areas .
Run more than one of these?
A PI firm that also takes immigration matters runs two pipelines in one account. Tell us what you take and we will say on the call whether this fits, before you sign anything.
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