They were hurt an hour ago. Answer before the next firm does.
Client intake automation for South Florida personal injury firms, auto, slip-and-fall, trucking, and wrongful death. Bilingual by default, and fast enough to sign the case instead of losing it to voicemail.
The window is hours, not days
Someone is hurt. Maybe still at the scene, maybe in an ER waiting room, and they are dialing down a Google list of firms.
A signed PI case is worth far more than the lead cost to get the call, and the window to catch it is measured in minutes, not days. The firm that answers first, in the language they called in, usually signs it. The other firms get voicemail and never learn they were in the running.
This is the most competitive intake in law, and most firms are running it off a cell phone and a shared inbox.
Six systems, one visible pipeline
Intake forms that capture the accident date, the injuries, the at-fault party, and whether a police report exists, in English and Spanish.
A first response in under a minute, plain and calm, no guarantees of results and nothing that reads as a promise, so it stays inside Rule 4-7.13.
Follow-up that runs until the retainer is signed, then stops the moment they sign, reply, or ask to be left alone.
Routing by language and matter, so a Spanish-speaking crash call reaches the intake specialist who can take it.
Opposing-party capture on the form, so your team can run a conflict check before the consultation, not after.
Clean hand-off to Clio, Filevine, or Litify, so the matter opens with the intake record already complete.
Pipeline stages we ship for this vertical
Spanish stays Spanish, start to finish
A frightened person describing a crash does it in their first language. A Spanish-speaking caller who submits in Spanish and gets an English auto-reply reads it as: this firm is not for me, and calls the next one.
Spanish stays Spanish here, confirmation, reminders, the intake form, the voice agent, the reschedule link. And the person who picks it up is the one who can take the call in Spanish.
Built to the BarCovered, and unusually sensitiversquo;s advertising rules
LegalCRM.pro is a marketing and intake system, not a law firm. It does not give legal advice, and the attorney-client relationship stays with your firm.
The automations are built to fit the Florida Bar's advertising rules (Chapter 4-7). The templates carry no guarantee or prediction of results (Rule 4-7.13) and no pressuring appeal to someone in a vulnerable moment (Rule 4-7.15), and you approve every one before it can send.
They respond to people who contacted your firm first; they are not a tool for unsolicited solicitation, and the 30-day restriction on written solicitation after an accident (Rule 4-7.18) stays your firm's to observe.
LegalCRM.pro is not a law firm and this is not legal advice. Responsibility for your firm’s advertising stays with your firm under Rule 4-7.11.
Read the advertising-compliance page →Systems we confirm on the call
We confirm every system on the discovery call before you sign anything, not a certified list, a starting point.
Built in Coral Gables. Working across South Florida.
We are at 338 Minorca Avenue, and most of the firms we work with are within a fifteen-minute drive. Each neighborhood breaks intake differently, so each location page says something specific and true about it.
Coral Gables
Our home neighborhood, dense with established firms where much of the work arrives by referral.
Brickell
A vertical neighborhood awake from 8 PM to midnight, exactly when most firms have gone quiet.
Pinecrest
Suburban and family-anchored, where the person filling out the form is comparing you against two other firms.
Firms outside these three neighborhoods: the build is the same and we work across South Florida. See all four practice areas.
Questions we get on this call
That is the whole point. A missed-call text-back and a first reply in under a minute reach the lead before they dial the next firm, which is where paid PI leads are usually lost.
No. It confirms your firm can help and offers a time to talk. No results, no case value, nothing that reads as a guarantee. You approve the wording first.
It captures the opposing party on the intake form so your team can screen for conflicts before the consultation. Running and clearing the check is your call, not ours.
Possibly. If every call already gets answered live in seconds, this buys you less than it costs, and we will say so on the call.
Someone is deciding right now.
Let’s talk through what a fast, bilingual intake would look like for your firm.
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