The arrest happened at 2 AM. The family is calling right now.
24/7 client intake for South Florida criminal defense and DUI firms. The call from a frightened family reaches a real path, in English or Spanish, at the hour it actually comes, not a voicemail they hear back from on Monday.
The call comes when the office is closed
A DUI or an arrest does not happen during business hours. The call comes from a spouse or a parent at 2 AM, and it is urgent, someone is in custody and a first appearance is hours away.
The family is calling every firm they can find, and most of those calls hit an answering service or a voicemail. The firm a person can actually reach in the middle of the night is the firm they retain, and by morning the decision is usually made.
Answered at 2 AM, in the language they called in
Genuine 24/7 coverage, so a 2 AM call reaches a real path instead of a voicemail.
Intake that captures the charge, the custody status, the arresting county, and the next court date while the family is on the line.
In-custody and imminent-hearing calls escalate straight to an attorney, on the path you define, not into a queue.
A first response in under a minute, plain and calm, with no promise about the outcome, so it stays inside Rule 4-7.13.
Bilingual throughout, because the person calling about a relative's arrest is often more comfortable in Spanish.
Opposing-party and co-defendant capture, so your team can run a conflict check before the consultation.
Clean hand-off to Clio, MyCase, or your case management software once the retainer is signed.
Pipeline stages we ship for this vertical
The family often calls in Spanish
The person calling about an arrest is frightened and often calling in Spanish. Charge, custody status, bond, and the county have to be captured accurately, and an English-only autoresponder at 2 AM reads as: this firm cannot help us.
Spanish stays Spanish here, the first response, the reminders, the voice agent, the reschedule link, and the intake reaches the person who can take the call in Spanish, at any hour.
Not a law firm, and never legal advice
LegalCRM.pro is a marketing and intake system, not a law firm. It does not give legal advice, and the attorney-client relationship stays with your firm.
The automations are built to fit the Florida Bar's advertising rules (Chapter 4-7): no guarantee or prediction of an acquittal or a reduced charge (Rule 4-7.13), no appeal that exploits a person's fear in the moment of an arrest (Rule 4-7.15), and your approval on every template before it can send.
They respond to people who contacted your firm first, they are not a tool for unsolicited solicitation (Rule 4-7.18), and the urgent in-custody path routes to a person, not an autoresponder. What the firm advises, and responsibility for the advertising, stay with the firm.
We are not attorneys and this is not legal advice. Your policies, training, and workforce agreements remain yours.
Read the full BAA chain →Systems we confirm on the call
We confirm every system on the discovery call before you sign anything, not a certified list, a starting point.
Built in Coral Gables. Working across South Florida.
We are at 338 Minorca Avenue, and most of the firms we work with are within a fifteen-minute drive. Each neighborhood breaks intake differently, so each location page says something specific and true about it.
Coral Gables
Our home neighborhood, dense with established firms where much of the work arrives by referral.
Brickell
A vertical neighborhood awake from 8 PM to midnight, where a DUI stop is a call no one wants on a work line.
Pinecrest
Suburban and family-anchored, where the 2 AM call is often a parent about a teenager.
Firms outside these three neighborhoods: the build is the same and we work across South Florida. See all four practice areas.
Questions we get on this call
Yes. That is the whole point of the vertical. A missed call triggers an instant text back, the voice agent takes the charge and the custody status, and an in-custody call escalates to the attorney on the path you set.
No. It confirms your firm can help and gets the details to reach an attorney. No prediction of the outcome, nothing that reads as a guarantee. You approve the wording first.
Yes, on the intake, so the attorney has the charge, the county, the custody status, and the next date before the call back. It is not a court-docketing system; that stays in your case management software.
Possibly. If someone already answers every 2 AM call live, this buys you less than it costs, and we will say so on the call.
The call is coming tonight.
Let's talk through a 24/7, bilingual intake for your firm.
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