Their first message arrives at 9 PM.

No. LegalCRM.pro is your front-of-house marketing and intake engine. It captures, nurtures, and schedules leads before they become signed clients. Once a prospect signs the retainer, the complete record hands off to your case management software (such as Clio, MyCase, or Filevine) for the matter, documents, and billing.

No to both. LegalCRM.pro is a marketing and intake system operated by Aday Interactive, Inc., a technology consultancy. We do not practice law, give legal advice, or form the attorney-client relationship. Nothing the system sends is legal advice, and it is configured to stay that way.

The automations are built to fit the Bar's advertising rules (Chapter 4-7): no guarantees or predictions of results (Rule 4-7.13), no appeal that exploits someone in a vulnerable moment (Rule 4-7.15), and no unsolicited real-time solicitation (Rule 4-7.18). You approve every template before it can send, and under Rule 4-7.11 responsibility for your advertising stays with your firm. No vendor can make your advertising compliant on its own. See /legal/advertising-compliance/.

Your plan ships with the bilingual forms, pipelines, and follow-up sequences already built for your practice area, plus a guided setup course. Most solo firms are live within a week on their own. If you would rather not touch it, we recommend Aday Interactive, Inc., our Coral Gables team, to build it for you. That is a separate, quoted engagement and it is entirely optional.

The engine underneath LegalCRM.pro is a leading marketing-automation platform we license and configure. What LegalCRM.pro adds is the build: bilingual intake forms, pipelines configured per practice area, follow-up sequences written to fit the Bar rules, the voice agent scoping, and support from people in your time zone. We did not reinvent the infrastructure, and we would rather tell you that up front than have you discover it later.

Common enough that it is the whole reason we exist. In a county where the large majority speaks Spanish at home, a Spanish-speaking prospect who submits in Spanish and gets an English auto-responder at 9 PM usually calls the next firm. We tag the language on first touch and keep it: the reply, the reminder, the voice agent, the reschedule link, and the routing to whoever can take the call in Spanish.

Weigh it as arithmetic, not as a software line item. If your average signed case is worth several thousand dollars, one or two additional signed clients a year pays for the plan and then some. If you are confident you are not losing at least that many leads to slow or English-only follow-up, we are genuinely not worth it, and we will tell you so on the call.

It answers after hours or on overflow, offers English or Spanish on the first turn, takes the matter type and the key facts, and books into live availability. It is scoped to scheduling and basic firm information. It does not give legal advice or discuss the merits of a case, it discloses that it is an automated assistant and that the call is recorded, and it escalates in-custody or deadline calls straight to an attorney on the path you define.

Your data is yours and we will not hold it hostage, on request we export contacts, form submissions, and pipeline history in a standard tabular format. One honest limit: the underlying platform does not publish a guaranteed export format or deletion timeline, so our commitment is to act promptly and in good faith rather than to a service level we do not control. Most vendors let you find that out on the way out. We would rather you knew now.

Technically yes, and we build these integrations. But be aware of the boundary: external connections, Zapier, Make, webhooks, the public API, calendar sync, payment processors, case-management connectors, are configured to pass the minimum necessary, and we will tell you what we can and cannot evidence before we build one that carries client-matter detail.

Yes. Personal injury is the anchor, but immigration, family law, and criminal defense run the same system with different pipeline stages and different intake fields. A car-accident call, a removal-defense inquiry, a custody consult, and a 2 AM arrest all fail the same way, too slowly, and in the wrong language.

Yes. One line of embed code on WordPress, Squarespace, Webflow, Wix, or a custom site, on your contact page, your free-consultation page, or both. The English and Spanish versions come from the same build, so they never drift apart.

A missed call triggers an automated text back in under a minute, in the language of the inquiry, offering a time to talk rather than a promise to call back. The voice agent can also pick up directly. Automated messages carry scheduling and firm logistics only, they never give legal advice, and nothing automated sends between 9 PM and 8 AM unless you ask for it.

Yes. Intake specialists, the firm administrator, and the attorneys work from one dashboard with a single thread per person. Staff can leave internal notes the prospect never sees, assign inquiries to a specific attorney, and text from the firm number rather than personal phones. Access is configured by role on a minimum-necessary basis, and every access is logged.