The arrest was last night. The license clock started too.
Most DUI calls come the morning after, from the person who was arrested or from worried family. Many of them would rather talk in Spanish. LegalCRM.pro is set up to reply within a minute, records the arrest and license dates for your attorney, and books the consult.
The license deadline is short, and most callers never heard of it
After a DUI arrest, the license suspension can start long before the court case ends. Florida generally gives 10 days from the suspension to ask for a formal review hearing. Most people learn that from a lawyer, if they learn it at all.
So a call that sits until Monday can eat into that window. And a person who reaches voicemail does not wait. They keep calling firms until one of them answers.
What DUI callers ask, and what LegalCRM does
First DUI arrest
“This is my first DUI. What happens now?”
Records the arrest date, the county, the court date, and whether the officer took the license. The record is flagged so your team checks the license deadline that same day.
Refused the breath test
“I refused the breath test. Is that bad?”
Notes the refusal the way the caller describes it and flags the license date for attorney review. It says nothing about whether refusing was right or wrong.
DUI with a crash or injury
“There was a crash. Do I need a lawyer right now?”
Takes only the basics and marks the call as priority, since these cases can carry heavier charges. It then escalates to the human path the firm sets, such as the attorney on call.
Commercial drivers
“I drive for a living. Will I lose my CDL?”
Tags the commercial license so the attorney knows a job may be at stake, and offers the earliest open consult time.
Driving to work
“Can I still drive to work after a DUI?”
Collects the suspension details and books a consult. Whether a hardship license is possible is a question for the attorney, and intake says so.
Boating under the influence
“I was arrested on my boat. Is that a DUI?”
Records the arrest date, the waterway, and the court date, then assigns the lead to the attorney who takes boating cases.
Calls that go to an attorney first
A recent arrest, a crash with an injury, or a hearing in the next few days is marked urgent. On the Practice and Group plans, the AI voice agent escalates these calls to the human path the firm defines, such as the attorney on call, and tells the caller when to expect a call back. Those rules are configured and tested before the agent takes a live call.
No predictions
Nothing the system sends says a case will be dropped, a test was flawed, or a charge will go down. Florida Bar Rule 4-7.13 does not allow predicting results.
Dates recorded, never judged
Intake records the arrest and suspension dates and flags them for same-day attorney review of the 10-day window (Fla. Stat. § 322.2615). It never tells a caller whether they are still in time.
Logistics, not the story
Intake asks for dates, the county, and court details. It does not ask how much the caller drank or what they said to the officer. That talk belongs with the attorney.
Only people who reached out
Florida Bar Rule 4-7.18 limits reaching out to people who did not ask. LegalCRM.pro does not pull names from arrest records. It replies to people who contacted your firm.
In the language they wrote in
A DUI caller is often scared and short on sleep, and many South Florida families would rather talk in Spanish. If the first reply is English only, they may move on to the next firm. LegalCRM.pro runs the intake form, texts, emails, and reminders in the language the caller picked, so the arrest date and court date come in right the first time.
Pipeline stages we ship for this practice
Not a law firm, and never legal advice
LegalCRM.pro is an intake and follow-up system, not a law firm. It does not give legal advice, and the attorney-client relationship stays with your firm.
On Practice and Group, Aday Interactive writes every message in both languages to fit the Florida Bar's advertising rules (Chapter 4-7) and the ABA Model Rules, and your attorney approves each one before anything sends. The messages answer people who contacted your firm first. They are not a tool for reaching out to strangers.
Rather have it set up and run for you? Aday Interactive does that for firms in this practice.
See the done-for-you build → Compliance detail →Related practice areas
Criminal defense
Arrest calls from family, answered at any hour in English or Spanish, with names, custody, and court dates on record.
Traffic law
For traffic firms: citation details collected in English or Spanish, with suspended license and commercial driver calls marked as priority.
Personal injury
Crash, fall, and bite calls answered in English or Spanish, with the incident date on record for the attorney.
Questions we get on this call
No. It records the arrest and suspension dates and flags the record so an attorney looks at it the same day. Only the attorney tells the caller what to do. The system never says whether they are still in time.
No. Those facts belong in a private talk with the attorney. Intake sticks to the arrest date, the county, the court date, and the license status.
No. It is not a docketing system. It records the dates a caller gives and flags them for attorney review. Your court calendar stays where it is today.
If no one picks up, the caller gets a text back, set up to go out within a minute. On Practice and Group, the AI voice agent can also take the call, book the consult, and escalate urgent calls to the path your firm sets.
The next DUI call comes with a deadline.
Book a 30-minute demo and see how a DUI intake would run at your firm.
Book a demo